Making your customer communications a more profitable process.
Billing Outsourcing, Statement Outsourcing
Delivering business critical customer communications
The production of transactional documents like bills or statements is perhaps the most important of any process outsourced in the UK.
A total focus and understanding of billing & statements outsourcing is at the heart of our approach to delivering this service.
As a consumer, your statement or bill is a vital document, emotive almost. Inaccuracy can seriously damage the relationship you have with your service provider – not to mention the heartache and trauma caused in the process.
As a service provider, accuracy is an absolute. Failure results in lost customers and decreasing revenues. It can even result in poor cash generation if a billing document gets delivered late.
These are just two of the many scenarios within a highly regulated and sensitive arena that ultimately mean one thing – as a provider of a billing or statementing service – you just can’t fail.
With Communisis, our clients and, importantly, theirs are in safe hands.
We understand the drivers for this service and deploy a systematic approach with precision and measurement systems to demonstrate our exceptional performance.
As a testament to our ability to deliver, two major blue-chip organisations have recently outsourced their statementing and billing operations to Communisis and we have already seamlessly transitioned some operations into our purpose built facility in Liverpool, the largest of its kind in Europe.
We are confident in managing typical concerns of both clients who have already outsourced billing or statements and those that are managing in-house transactional operations. Some of the concerns that we are happy to answer include:
- Will changing supplier be a hassle and present risk?
- Will another supplier deliver on their promise of better service?
- What innovation will they provide?
- Will a change of supplier give me a competitive edge?
- Can anyone do it better than us?
- What are the risks presented by outsourcing?
- We need a partner not a supplier – will you fit our culture?
- Knowledge transfer – how will they involve our staff?
- What other services/benefits can they offer us?
Benefits of statement & billing outsourcing
- Successful and seamless TUPE of existing your staff
- Cost reduction (unit cost and process cost)
- Our change management experience mitigates risk
- Process improvement delivers operational excellence
- Provide innovation to enhance business performance
- Working together to deliver continuous improvement
- Leveraging supply chain value
- More effective documents through innovative document composition
- Introduction of full colour
- Development of transactional documents as marketing pieces
- Full ADF (Automated Document Factory) solution
- Postal initiatives including DSA (Down Stream Access)
- Continued investment in technology and processes
- Customer Service excellence